TERMS AND CONDITIONS
Valid as of 10.01.2022
These Terms and Conditions of Sale (hereinafter: Terms and Conditions) are valid when making purchases from the Bad Days Abroad online store at baddaysabroad.com (hereinafter: Seller). Products and services are sold by KTH Kappa OÜ, with the company address A. H. Tammsaare tee 47, Tallinn 11316, company registration nr: 14992732, VAT nr: EE102359785, e-mail address: firstname.lastname@example.org
These Terms and Conditions are applicable for all legal relations, offers, sales and deliveries between the Seller and the Customer (hereinafter: Customer) through baddaysabroad.com. The Seller and the Customer are hereinafter also referred to together as Parties or separately as Party.
When purchasing products or services from the Seller, the Parties shall be guided by these Terms and Conditions and the legislation valid in the Republic of Estonia.
The Terms and Conditions establish the rights and obligations of the Seller and the Customer when purchasing products from the Bad Days Abroad online store, the purchase and sale of products/services, payment, the terms and conditions for delivery and return and other provisions. When making a purchase, the Customer consents to the provisions laid out in these Terms and Conditions.
The Seller has the right to amend, supplement and correct the Terms and Conditions at any time, providing the Customer with a reasonable advance notice thereof. The existing Terms and Conditions shall remain valid until the new Terms and Conditions enter into force. The Terms and Conditions that were valid when the purchase was made shall be applied to the transaction concluded between the Seller and the Buyer.
Customer service contact information: email@example.com
2. PURCHASING DIGITAL PRODUCTS AND SERVICES
Digital product and service descriptions are presented together with the price for the digital product or service. Pictures next to these descriptions are illustrative in nature.
Prices are marked in euro (€) and include value added tax (20% VAT) but do not include any credit card processing fees. The VAT amount and any credit card processing fees may be different depending on the country of origin of the Customer. The final price for the purchase of products and services from the Bad Days Abroad online store is displayed at check out.
The Seller has the right to change the prices indicated on the website. All changes will be published online on baddaysabroad.com and will come into effect immediately after their publication.
Should the order be placed before the price change has occurred, the Customer is obligated to pay the price which was in force at the time of placing the order.
In order to make a purchase, the Customer needs to select an item and add it to the shopping cart. The Customer is required to fill out the purchase form with necessary payment and contact details, paying special attention to entering the correct email address to enable future communication with the Seller. At checkout, the Customer is given the final price of the purchase including VAT and any credit card processing fees.
The Customer can pay for their chosen items with the following payment methods: Visa/Mastercard or PayPal. The Customer must pay for the price in full when making a purchase.
The payment solution is provided by Stripe and PayPal, depending on the Customer’s preference, both of which are secure payment processing platforms. Upon making a purchase, the Customer will be transferred to PayPal/Stripe from the Bad Days Abroad online store to process the payment. The Seller does not get access to the Customer’s bank or credit card details.
The Purchase Agreement (hereinafter: Agreement) takes effect from the moment the Seller receives the payment.
The Seller transfers its rights and obligations on personal data handling under the Agreement to PayPal and Strupe, but this will not affect the Customer’s rights or obligations under these Terms and Conditions.
The Seller reserves the right to cancel the Agreement when it is not possible to deliver the ordered items to the Customer or when one or more items that the Customer ordered was listed at an incorrect price due to a typographical error.
If the Seller cancels the Agreement, the Customer will be notified by email and reimbursed the full sum paid upon placing the order as soon as possible but no later than within 30 days from the date that the order was placed.
The Seller has the right to adjust its offers and thus the Seller will not be obligated to make all or any of the offers available.
Once the payment has been successfully processed, the Customer will receive an email confirmation of their purchase. In the case of digital products, the Customer will be able to download the product immediately.
Further information regarding the purchase will be sent to the Buyer to the same email address as soon as possible but no later than 5 working days after payment.
4. RETURNS AND CANCELLATIONS
After the order has been placed, the Customer has the right to withdraw from the Agreement within 14 days. The right of withdrawal does not apply if the Customer is a legal entity. Different return policies apply depending on the purchased product or service, as outlined below.
Coaching via video calling: When the Customer exercises their right of withdrawal after a part of the coaching service (via video calling) has been performed during the 14-day period, the Customer shall pay the amount which is in proportion to the part of the service already provided within the 14-day period, based on the fee contractually agreed upon.
Email consultations: The 14-day right of withdrawal does not apply to email consultations as this is a personalized service. However, the Customer can cancel their order within 24hrs starting from the moment the payment was processed. When the Customer attempts to cancel their order after the initial 24hrs, the Customer is no longer eligible for a refund. The Customer can also cancel the service and receive a full refund if the the wait time for email consultation is longer than 7 weekdays.
Live training/masterclasses: The right to cancel and request a refund will be lost if the live course is provided in full before the 14 days are over. However, if the Customers changes their mind before the class starts, the Customer is eligible for a full refund provided that the Customer gives a 24-hour prior notice.
Digital products: The Customer has the right to withdraw from the Agreement within 14 days and receive a full refund.
To exercise the right of withdrawal or cancel the order, the Customer must send an email to firstname.lastname@example.org within 14 days since the moment the purchase is processed. The Seller will make a refund to the Customer as soon as possible but no later than 14 days from the date that the right of withdrawal was exercised.
5. RIGHT TO MAKE A COMPLAINT
The Seller is responsible for the non-compliance of products or services sold to a Customer with the Terms and Conditions.
The Customer has the right to make a complaint to the Seller within 2 months by e-mailing email@example.com
The Seller is not liable for any technical delays or difficulties related to delivering or receiving the products and services, nor any delays caused by a sudden high volume of consultation or coaching requests.
The Seller will respond to the Customer ́s complaint in written form or in a form that enables written reproduction within 14 days.
6. INTELLECTUAL PROPERTY RIGHTS
All content included as part of the website, products, or services, such as text, graphics, logos, images, as well as the compilation thereof is the property of the Seller or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.
The Customer agrees to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
The Customer will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Bad Days Abroad’ website or any of the resources made available through the Seller.
The Seller’s content is not for resale. The Customer’s use of the website or any of the resources made available by the Seller does not entitle the Customer to make any unauthorized use of any protected content, and in particular the Customer will not delete or alter any proprietary rights or attribution notices in any content.
The Customer will use protected content solely for individual use, and will make no other use of the content without the express written permission of the Seller and the copyright owner. The Customer agrees that they do not acquire any ownership rights in any protected content.
The Seller does not grant the Customer any licenses, express or implied, to the intellectual property of the Seller except as expressly authorized by these Terms and Conditions.
The Seller reserves the right to take any appropriate measure to protect its legitimate interests including by denying Customer access to this website or the products/services, terminating contracts, reporting any misconduct performed through this website to relevant authorities – such as judicial or administrative authorities – whenever Customers engage or are suspected to engage in any of the following activities:
- violate laws, regulations and/or these Terms and Conditions;
- infringe any third-party rights;
- considerably impair the Seller’s legitimate interests;
- offend the Seller or any third party.
7. LINKS TO THIRD PARTY WEBSITES AND SERVICES
Through this website Customers may have access to external resources provided by third parties. Customers acknowledge and accept that the Seller has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
In particular, on this website Customer may see advertisements provided by third parties. The Seller does not control or moderate the advertisements displayed via this website. If Customers click on any such advertisement, they will be interacting with any third party responsible for that advertisement.
The Seller is not responsible for any matters resulting from such interaction with third parties, such as anything resulting from visiting third-party websites or using third-party content.
8. LIMITATION OF LIABILITY
Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Customers shall have no right to claim damages against the Seller (or any natural or legal person acting on its behalf).
By using this Website, the Customer accepts personal responsibility for the results of his/her actions. The Customer agrees to take full responsibility for any harm or damage he/she suffers as a result of the use, or non-use, of the information available on this website, the resources available for download from this website or any purchased products or services. The Customer agrees to use judgment and conduct due diligence before taking any actions or implementing any plans or policy suggested or recommended on this website.
9. NO GUARANTEES
The Customer agrees that the Seller has not made any guarantees about the results of taking any action, whether recommended on this website, through products/services or not. The Seller provides educational and informational resources that are intended to help Customers of this website succeed. The Customer nevertheless recognizes that their ultimate success or failure will be the result of their own efforts, their particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Seller.
The Customer also recognizes that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether customers of the Seller or otherwise – applying the principles set out in this website or in products/services are no guarantee that the Customer or any other person or entity will be able to obtain similar results.
10. CHANGES TO THE TERMS AND CONDITIONS
The Seller may revise and update these Terms and Conditions from time to time. All changes are effective immediately when posted and apply to all access to and use of the website thereafter.
Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.